Q) When starting BMS PocketPC I get the following error message:

 Error Number: -1
 Description:  Unexpected EOF

 What is the cause of this error message?

A) This error is caused by the premature removal of the PocketPC device from the cradle or sync cable before the transfer of the database file has completed.  To resolve the issue place the PocketPC device back in the cradle, let ActiveSync connect to it and resend the data to the device.

Q) When I start the BMS PocketPC application I get the following message:

"Unable to initialize scanner.  Try soft-resetting the device"

 How do I fix this?

A) This is caused by the Pocket PC device running out of program memory.  Memory can be freed by going to Settings-Memory, then Running Programs.  From there select nonessential applications and click Stop to free storage memory.

Q) When I try to processing a report, WizMag reports that there are employees missing required information. When I open one of them to edit the missing information, nothing appears to be missing. How can I fix this?

A) This is caused by the Country for the employee having a value that is not in the list of countries and therefore appears empty. Change the country to Blank or United States for each employee with this issue and recreate the report file.

Q) When I am processing my employees WizMag states that I do not have a state selected. I paid for a state. How do I fix this?

A) From the Guide, go to the Configure Company Information and Defaults step and click on the Configure Company button. This step is before the Edit Employee Information and Amounts step. If you are not using the Guide, click on Tasks, then on Configure. The Configuration window will appear as shown below.

• Click on the State Selection item on the left side.
  
• On the right side of the configuration window, drop down the state list to the left of the Add button and select your state.
  
• Click Add to add the state to the list of states underneath the state dropdown.
• Click on the SEIN field to the right of your state and enter the appropriate state ID number. Consult the State Addendum if you need to determine what to enter in the field. Once this is done your state list should appear similar to theimage below.

• Click OK to save your changes to the Configuration window.
  

Before installing either of our WizMag programs for the 2007 tax year, User Account Control (UAC) must be disabled in Vista. This allows AccuWage 2007 to install properly and for Microsoft's SQL Server Compact Edition to register itself with Windows. After WizMag is installed UAC can be reenabled.

For steps on how to disable User Account Control, please click on the link below:

Disabling UAC in Windows Vista

If you have installed WizMag without disabling UAC first, uninstall WizMag and Microsoft SQL Server 2005 Compact Edition, disable UAC by following the steps in the link above then reinstall the program.

Having UAC enabled during the installation of WizMag results in the following issues:

• Error 1721 when installing Accuwage
• When starting WizMag a message will appear that it is unable to load the .NET application data framework.

In Windows Vista UAC is designed to make sure that you want to run things that could change things on you computer. Sometimes it causes issues with InstallShield, which is used to create the installations for our programs.

This FAQ entry shows how to disable UAC to allow our programs to install without errors.

• Click on Start, then on Control Panel.

• Click on User Accounts.

• Click on large-sized user accounts.

• Click on Turn User Account Control on or off. You will need to have an Administrator type account to do this.

• Check the Use User Account Control (UAC) to help protect your computer and click OK. You will be asked to restart the computer. Once this is done our programs will install properly.
• Once the program is installed, it is recommended to repeat these steps to enable UAC.

Q) When I retrieve data in CertPay using Peachtree, it takes a very long time to update information.  What causes this and how can I fix it?

A) This is caused by a file locking issue in Peachtree.  To prevent the issue from occurring, make sure that the company is closed on all workstations before attempting to retrieve data.

The issue was reproduced in the following test: 

• Three computers were used - all were running Windows XP Professional and were members of a domain.
• Peachtree Quantum 2008 was installed.
• One of the computers was set up as a server for Quantum.
• The other two were set up to look in a shared folder on the server for the company data.
• All three computers had the test company open.
• On the server the employee list was displayed.
• On the first workstation the employee list was displayed and an employee was opened for editing.
• On the second workstation with CertPay installed the Default Employee information window was opened.
• When the Default Employee information window was not opened, retrieving data in CertPay did not slow down.  Once it was opened updating data slowed to a crawl because certain files were locked.
• There may be other conditions that would cause undesired file locking, but this is one example.

Q) When I try to upload a Sales Journal/Invoice into Peachtree I get a message that the Cash Account is not present.  How do I fix this?

A) When this message appears it means that there is no default cash account assigned.  To set the cash account, click on Tasks and Receipts in Peachtree.  A window will appear asking you to select a cash account.  Once you choose a cash account and click OK, close the Receipts window in Peachtree and update Customers in BMS.

Q) Are there any issues installing CertPay Wizard v5 on Windows Vista?

A) There are two issues that are due to the use of InstallShield to create the setup program.

The first one is that a prerequisite for CertPay is SQL Server 2005. Windows Vista requires Service Pack 2 of this program. SP2 can be installed after SP1 is downloaded and installed by CertPay or you can download SP2 and install it by clicking here.

The second issue is that InstallShield can not extract files within the Windows folder. A screenshot is shown below.

If this occurs on your computer, click OK. You will then be asked to specify the location of the installation package as shown below.

On the machine used here for testing, the location of the installation package was c:\doctemp\edoc0. Specify that location and click OK to continue the installation.

This issue can be avoided by disabling User Account Control (UAC) before installing CertPay, then enabling UAC afterwards.

Q) When printing the hourly report in CertPay Wizard v4(PT) or v1(QB) an error 3022 appears.  How can I fix this?

A)  There are two causes of this error. The first one is caused by an employee having more than one check for a given payroll number.  To correct this, click on the Exclude Checks button on the Payroll Number Step on the Step-By-Step Wizard or by clicking Tasks-Exclude Checks. 

A list of checks that can be processed will appear.  If you see an employee listed more than once that means that there is more than one check for that employee.  All but one check for that employee will need to be excluded and the report will run without errors.

The second cause of the error occurs with older releases fo CertPay Wizard v4 for Peachtree.  If there are multiple tickets for the same task, the same job, the same pay level and the same employee in CertPay and those pay levels are set to the same type in Certpay the error would appear. To correct this you will need to download and install the latest version of CertPay Wizard v4 from our web site.