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May 11, 2007

Installing CertPay 5 on Windows Vista

Q) Are there any issues installing CertPay Wizard v5 on Windows Vista?

A) There are two issues that are due to the use of InstallShield to create the setup program.

The first one is that a prerequisite for CertPay is SQL Server 2005. Windows Vista requires Service Pack 2 of this program. SP2 can be installed after SP1 is downloaded and installed by CertPay or you can download SP2 and install it by clicking here.

The second issue is that InstallShield can not extract files within the Windows folder. A screenshot is shown below.

Certpay Installation Message

If this occurs on your computer, click OK. You will then be asked to specify the location of the installation package as shown below.

Specify Location of installation package

On the machine used here for testing, the location of the installation package was c:\doctemp\edoc0. Specify that location and click OK to continue the installation.

 

This issue can be avoided by disabling User Account Control (UAC) before installing CertPay, then enabling UAC afterwards.

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