All Wizard programs are thoroughly tested and retested prior to release. The documentation that accompanies each program has been written so that persons who are neither computer nor accounting experts can easily use each program. The documentation explains the purpose of the program and sets forth step-by-step the process of installation and running of the program. Because of the above, all technical support calls to our office are assumed to be billable.

We encourage you to call, but when you do, you will be asked to provide valid credit card information and, unless the call does disclose a defect in our program, you will be billed at our usual technical support rates. There is no free technical support given for installation or running of the program. If you feel you need installation assistance, Wizard sells installation, setup and initial training packages for each product. Contact us for details.

When you call, we will be happy to explain our rates, as well as give you the time spent on each call.